Due to many reason — such as a bad install — you might need to completely uninstall QTP and reinstall it. Here are the steps to follow for a clean uninstall of Quick Test Professional.
Steps to Perform a Clean Uninstall
- First if you currently have a QTP seat license – you will need to back up your QTP’s LSERVRC file. The LSERVRC file contains the license codes that have been installed. Whenever a new license is registered to a machine, the license code is automatically added to this file. This file is usually in the ‘Program Files\HP\QuickTest Professional\bin’ folder. If not go to start/run and type %LSERVRC% in the open textbox:
- Open the file in notepad. To find the files directory – in notepad – click File>Save As and in ‘Save As’ dialog click the ‘Save in’ drop down. This will show you the file’s path. Mine was in “D:\Documents and Settings\All Users\Application Data\HP\Functional testing\License“. Save the file to your desktop. If you are using a concurrent license you can skip this step.
- Navigate to control panel>add remove programs in XP or control panel>programs>uninstall a program in windows 7
- Find HP QuickTest Professional and in XP ‘Remove’ and in Win7 ‘Uninstall’
- If you are using QTP with QC you want to also remove the ‘HP QuickTest Add-in for ALM-QC’
- Once QTP is uninstalled — delete any QTP directory still on your system, Usually the QTP directory is under Program Files\HP. Delete the ‘QuickTest Professional’ folder and the ‘QuickTest Add-in For ALM-QC’ if it exists. Caution: If you are saving QTP test locally, in this directory, make sure to backup the folder before deleting the QTP directory.
- Next remove all the QTP references in the registry. Go to start>run and type in regedit.
- Find the following keys in the registry and delete them:
- HKEY_CURRENT_USER\Software\Mercury Interactive\QuickTest Professional
- HKEY_LOCAL_MACHINE\SOFTWARE\Mercury Interactive\QuickTest Professional
The above steps are usually all you need to do but there are a few more steps you might want to check just to be safe
- Look under your Windows\system 32 folder and make sure that the BHOManager.dll does not exist. If it does delete or rename it
- Look under your Windows\assembly folder and look for the following files. If they exist delete them:
• policy.X.X.Mercury.QTP.WpfAgent (“X” could 9.5 or 10.0. This item may appear repeated, just different version, so delete them all)
- Reboot your machine